In the ever-evolving landscape of the hospitality industry, staying ahead of technological advancements is crucial for maintaining competitive edge and enhancing guest satisfaction. At 1 Lexham Gardens Hotel in London, we have recently introduced the Sezam24 check-in kiosk as a parallel system to our traditional reception desk, and the results have been nothing short of transformative.

The Sezam24 kiosk has opened us up to a new way of operating, effectively streamlining the check-in process and reallocating our resources to more personalized guest services. Traditionally, the check-in procedure has been a time-consuming task for both guests and staff. With the integration of the Sezam24 kiosk, this once mundane task has been simplified and expedited, allowing for a more efficient flow of operations.

One of the most significant benefits we have observed is the reduction in wait times during peak check-in hours. Guests now have the option to use the kiosk for a swift and seamless check-in experience, bypassing potential queues at the reception desk. This dual system ensures that all guests receive prompt attention, whether they prefer the human touch of our reception staff or the convenience of an automated service.

The Sezam24 kiosk is user-friendly, equipped with intuitive interfaces that guide guests through the check-in process with ease. It handles a variety of functions, including room key issuance. This automation has not only enhanced guest convenience but also allowed our staff to focus on more value-added activities, such as personalized guest interactions and addressing specific needs.

S24Air tablet check-in kiosk

From a managerial perspective, the implementation of the Sezam24 kiosk has demonstrated a positive impact on operational efficiency. The kiosk’s ability to handle routine tasks has freed up our front desk staff to engage in more meaningful interactions with guests, thereby improving overall service quality. Additionally, the data collected from the kiosk provides valuable insights into guest preferences and behaviors, enabling us to tailor our services more effectively.

As we look to the future, we remain dedicated to leveraging innovative solutions that enhance guest experiences while optimizing our operational processes. The Sezam24 kiosk is a testament to this commitment, and we highly recommend it to fellow hoteliers seeking to elevate their service standards in an increasingly digital world.

Kind regards,

Pritem Kotian

General Manager
1 Lexham Gardens Hotel