Smart Hotel Kiosk – #1 Hotelier Choice
Plug in your new hotel kiosk and say goodbye to staffing costs
What we Do
Run Your Hotel Smarter
Let the hotel kiosk handle check-ins while you save on staffing costs. It works with your PMS and room key systems.
Search by guest name, OTA or PMS booking reference
Walk-in accomodation
Security deposit and payment management
Accept online and on-site payments
Two-way integrated with PMSes
Pre-check-in online application
Read and verify IDs and passports
Encode room key
Q: How quickly do hotels typically see ROI?
A: Implementing the kiosks can reduce staffing and operational costs within the first month. Most of our clients experience a return on investment (ROI) after approximately three months of use.
Q: What’s your process for handling kiosk errors/malfunctions?
A: We have multiple layers of support. Kiosks run self-diagnostics, are monitored remotely, and alert on-site staff to issues. The system also proactively alerts us to potential problems like low card stock or internet outages.
Q: How do you balance self-service with guest assistance?
A: Our kiosks offer multilingual support for check-in, payments, and key replacements, available anytime during guests’ stays. They integrate seamlessly with a hotel’s website or app, providing easy access to information while ensuring assistance is always at hand.
Q: Our PMS is not in the list. New PMS integration - how easy is it? Do you charge for new integrations?
A: Our PMS integrations are always two-way and real-time, covering bookings, housekeeping, payments, and guest data. We do not charge our clients for integration development or support. Any third-party charges (from the PMS side) would be covered by the client.
Q: How do you handle data privacy regulations like GDPR or CCPA?
A: We’re committed to protecting user data. We comply with regulations like GDPR and CCPA by obtaining consent and continually reviewing our processes.
Q: How future-proof is the kiosk platform? What's your roadmap for incorporating emerging technologies?
A: The S24 platform is cloud-based, which means we can easily incorporate new technologies as they emerge. We regularly update our integrations and processes to stay ahead of regulatory changes and customer demands.
Q: What are the ongoing costs beyond the hardware?
A: After purchasing the kiosk, you’ll have a monthly subscription fee starting at $99 USD. This covers software updates, a lifetime warranty on the hardware, and initial integration with your hotel systems – there are no hidden fees or extra charges beyond that.
Q: How do you ensure kiosk usability for all guests?
A: We prioritize accessibility through large fonts, clear icons, support for over 50 languages, intuitive design (UI/UX), and regular user testing with a wide range of guests.
Q: What happens if a kiosk breaks down?
A: Our team will remotely diagnose the issue. If we can’t fix it remotely, we’ll quickly ship you a replacement unit.
Q: Can the kiosk personalize interactions based on loyalty status or past preferences?
A: Yes, the kiosk can personalize interactions by accessing and updating guest information from property management system (PMS) software. This allows for a quicker check-in process and tailored services.
Q: How do you secure payment data and ensure PCI compliance?
A: We protect payment data through encryption, tokenization, and secure gateways. Regular security audits also help us maintain PCI compliance.
Q: What is the kiosk's physical durability? How resistant is it to vandalism or damage?
A: The S24Eve outdoor kiosk is designed to be durable. It has a vandal-resistant screen and is water-resistant, built with high-quality components that have been rigorously tested for long-lasting performance.
Q: Is the system scalable if we expand our hotel or add more kiosks?
A: Yes, the S24 platform is highly scalable and durable. You can easily add more kiosks at any time by simply plugging them in and connecting them to your hotel’s network. The system will automatically configure itself with your existing systems within minutes. All kiosks operate simultaneously, allowing guests to check-in using multiple machines at once.
If you decide to change your PMS or door locks later on, the kiosks can be easily reconfigured to work with your new infrastructure.
Choose Your Perfect Solution
S24Air desktop
S24Air portable tablet ensures a smooth and effortless process. Specifically designed for boutique hotels without staff or with semi-attended check-in areas, the revolutionary S24 Air tablet guarantees a seamless and enjoyable experience.
S24Pro indoor
Reliable solution for streamlined hotel management. Our cutting-edge S24Pro indoor hotel kiosk provides a dependable and hassle-free approach to hotel operations. Enjoy the seamless integration of our advanced features and optimize your hotel operations. Discover the boundless opportunities of S24Pro.
S24Eve outdoor
S24Eve outdoor solution offers unparalleled convenience and efficiency. Trust our reliable and user-friendly system to effortlessly streamline check-ins, check-outs, and everything in between. Elevate your hotel management to new heights with the power of S24Eve.
Thinking about an automated hotel?
If you’re looking to enhance your front desk operations, Sezam24 can help with the installation of a modern, cloud-connected self-service hotel kiosk. Making this decision requires careful consideration rather than rushing into it. Our Guide to Installing hotel check-in kiosk provides valuable assistance. It covers essential questions to ask potential providers and outlines timelines and onboarding processes, ensuring you have a clear understanding of what to expect.
Browse case studies and customer stories
More and more hoteliers are recognizing the significance of automation in the hospitality industry. At Sezam24, we take pride in our esteemed clientele, who are at the forefront of innovation in hospitality. Discover the trailblazers that we are delighted to call our customers.
#1 Hotelier Choice
Company
Sezam24 Corp.
230 Central Park West
Suite 1C/D
New York, NY
10024