As the CFO of Balu Apartments in the heart of Prague, I am thrilled to share our incredible journey with the Sezam24 check-in kiosk. Over the past few years, this innovative technology has transformed our operations and guest experience in ways we never imagined.
When we first installed the Sezam24 kiosk, our primary goal was to streamline the check-in process for our guests. Little did we know, it was just the beginning of a remarkable transformation. The kiosk quickly became a cornerstone of our operations, enabling us to reduce the number of receptionists without compromising on service quality. In fact, I can confidently say that we will not be reverting back to our previous work style.
One of the most significant changes we’ve witnessed is the increase in guest satisfaction. The Sezam24 kiosk offers a simple, intuitive interface that allows guests to check in and out at their convenience. No more waiting in long lines or dealing with paperwork – just a seamless, stress-free experience from start to finish. Our guests have consistently praised the convenience and efficiency of the kiosk, and we have seen a noticeable uptick in positive reviews.
The impact of the Sezam24 kiosk extends beyond the check-in process. We were able to reallocate resources to other areas of our operations. Our on-site restaurant, for example, has flourished as a result. We invested in upgrading our kitchen and expanding our menu, providing guests with a unique culinary experience that complements their stay at Balu Apartments. The feedback has been overwhelmingly positive, with many guests highlighting our restaurant as a standout feature of their visit.
Moreover, the Sezam24 kiosk has allowed us to focus on creating memorable experiences for our guests. With more time and resources at our disposal, we have been able to introduce personalized touches that set us apart from other accommodations in Prague. From curated city guides to bespoke welcome packages, we are constantly finding new ways to delight our guests and make their stay truly special.
In addition to enhancing guest satisfaction, the Sezam24 kiosk has also improved our operational efficiency. The automated system reduces the likelihood of human error and ensures that all guest information is accurately recorded and securely stored. This has streamlined our administrative processes and allowed us to focus on what truly matters – providing exceptional service to our guests.
Looking back on our journey with the Sezam24 check-in kiosk, it is clear that this technology has been a game-changer for Balu Apartments. The benefits have been far-reaching, from increased guest satisfaction to improved operational efficiency. Our decision to embrace this innovative solution has paid off in spades, and we are excited to see what the future holds.
If you’re considering implementing a check-in kiosk at your property, I wholeheartedly recommend Sezam24. It has revolutionized our operations and guest experience, and I am confident it can do the same for you.
Here’s to many more years of happy guests and seamless check-ins at Balu Apartments!
Elena Trubachova
CFO / Balu Apartments