Check-in procedure made very easy –

– we used to send check-in instructions manually to every single guest, issuing keys manually on daily basis, putting them in to check in boxes for every arrival. Now all these processes are automated, so saves a lot of admin hours allowing me to concentrate on reservations and revenue management rather than doing routine admin tasks.

Payments

– we normally charge everyone in advance on arrival, however, if there is ever a last-minute booking or an additional fee that was not pre-paid this can be paid on the kiosk, so we do not need to have a staff member on-site to receive the outstanding balance. This is saving us on staff working hours.

Check-in time is very short

– for guests who did the pre-check-in, guests find it very convenient.

Flexibility

– guests can arrive any time once the check-in is open, so no need to have a staff member on-site to meet them.

Lost Key

– huge deal for us! this is a great feature as now we do not need a 24H presence in the building to ensure someone is here if a guest gets locked out of the apartment or loses their key.