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Improvements in the hotel after implementing Sezam24 

Q

Problems

  • The previous supplier of the kiosk demands more attention

  • Guest’s complains

  • Impossible to implement other features of automation

R

Results

  • Guests leave excellent reviews of the check-in procedure

  • No complaints form guests

  • Implemented new features

Everything has been thought out for comfortable self-staying“, “Smooth automatic check-in“, “User-friendly self-check-in machine” – these are from our customers’ feedback on Sezam24.

Artur Lihov

Manager, Hotel Katerina

Artur Lihov:

“Our hotel is located in the lively center of Znojmo, close to the Podium National Park. Guests often arrive late at night, so to welcome them you need someone on duty at the hotel all the time. However, we wanted to create an atmosphere of seclusion, so that guests could relax as much as possible on our vacation.

So we gave up our reception altogether, replacing it with a digital kiosk. However, the first kiosk we bought proved to be a failure. Guests complained that it was uncomfortable and difficult to understand. They kept calling us, asking us what to do. That’s when we started looking for another provider of kiosks for hotels.

We found Sezam24, and we got in touch.  That was almost two years ago. And since then, we have not regretted purchasing the kiosk. The new kiosk works flawlessly: it is reliable and there are no overlaps. The check-in itself is very quick, a lot faster than our first kiosk. The interface is simple and clear. The text has been translated into various languages. It is very convenient, and you can greatly distinguish yourself from your competitors.

Everything has been thought out for comfortable self-staying“, “Smooth automatic check-in“, “User-friendly self-check-in machine” – these are from our customers’ feedback on Sezam24.

We also liked the elegant design of this kiosk, because it is equally important for our hotel that the kiosk looks modern and fits into the interior. In addition, we can now provide additional measures to protect our guests’ health. Sezam24 helps to implement the rules of physical distance.

We offer contactless check-in and check-out, you can pay without cash, and distances are respected everywhere. So I am very pleased with the work of the Sezam24 kiosk and recommend it for small and medium hotels. Especially now, to ensure the maximum safety for guests.”

One step to automation

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